My Mineral Collection

Support

Need help with My Mineral Collection? Start with the notes below or contact support.

Contact

Please include your device model, iOS version, app version, and a short description of the issue.

Camera and Photo Library

Camera access is used to take specimen photos and scan mineral labels. Photo library access is used only when you choose to import a photo from your device.

If access is not working, open iOS Settings, find My Mineral Collection, and confirm that Camera and Photos permissions are enabled. You can still enter specimen and label details manually if you do not grant photo access.

OCR

For best label scanning results, place the mineral label inside the scan frame, use good lighting, and retake the photo if the text is blurry or tilted.

iCloud Sync

If sync is unavailable, confirm that you are signed in to iCloud and that iCloud Drive is available on your device. Network availability and iCloud account status may affect sync.

Deleting Records

You can delete specimen records from the collection view or delete local records from Settings. Review deletion prompts carefully before confirming.